Patient Guidelines

Patient Guidelines

Some of the important patient guidelines are as follows:

• Kindly keep your belongings safe and do not wear any jewelry during your stay. As there would be different department people visiting your rooms. Kindly hand over all jewelry to your attendee.
• Kindly cooperate with staff for better care.
• During discharge please keep all medicines organized and place them on a bedside table. And request you give a sign-off that no medicines are available to return to the pharmacy.
• If you wish to change your room or upgrade to a higher room. Then the charges shall be applied as per the higher variant room.
• No act of violence shall be entertained during your stay. We also request you to inform the in-patient department if you found any staff to be rude. Or have not given any response or any other grievance.
• All unused medicines shall be returned to the pharmacy. We request you check this and report the same to a nurse. If any medicines are damaged, as damaged medicine returns are not accepted at the pharmacy.
• We have a billing buddy concept where the bill is delivered to your bedside. * Timings from 10:00 am – 6:00 pm.
• We request you to wear hospital uniform for the purpose of identification from all staff. Wearing a hospital uniform is mandatory.
• The In-Patient services team shall be interacting with you on a regular basis to make your stay hassle-free. We request you kindly cooperate with us to ensure this.
• Outside food for patients is strictly prohibited in the hospital. The food prepared in the hospital is under the supervision of experienced dieticians.
• If the patient has any insurance coverage. Then the process for final claim approval post preparing the discharge summary will take 3-4 hours based on the Insurance Company. This will be explained to you by the In-Patient services team. The hospital insurance desk shall collect a Nominal insurance fee of Rs 500/- for coordinating and responding to all insurance-related queries.
• Kindly inform any of our Hospital Managers if anyone is found asking for tips. We sincerely request you not to tip anyone at the hospital during your stay. We appreciate testimonials and appreciation for the concerned personnel whom you were happy with so the hospital shall felicitate the recommended personnel.
• All hospital department numbers are mentioned on the telephone extension in the room.
• For any further information and assistance kindly contact your Hospital Manager. The VIMS Hospitals Manager’s number will be shared during admission.